TERMS and CONDITIONS

Welcome to our website, www.toffeecrumble.com which is owned and maintained by Wessex Gifts Ltd and our trading address is Wessex Gifts Ltd, Grace House, Poole Quay, BH151HJ. Within this website the term "Toffee Crumble" , "Wessex Gifts Ltd", "us" or "we" refers to the owners of this website trading as Wessex Gifts Ltd. The term "you" refers to the user or viewer of this website. The content of this website is for your general information and use only. The website is subject to change without notice and contains photography, content and information which is owned by Wessex Gifts Ltd. Having gone to great lengths and spent considerable time developing this and other retail websites, permission will not be granted to copy or reproduce any content on this website unless approaching Wessex Gifts Ltd first in writing.

Cookie Policy

We use cookies on this site. These are small text files that are placed on your computer when you visit certain pages. They do not collect any personal information about you but merely help us to know which pages are most popular and which adverts you may have clicked on to get to our site.

Our shopping basket, in common with the vast majority of shopping carts on the internet use cookies to keep track of which items you have added to your basket. These cookies are non-persistent, that is, they expire after a short time period, usually an hour. The only exception to this is if you tick the box to ask the shopping basket to remember your details for next time. If you choose to click this, it places a cookie on your computer which remembers the details you filled in, so that you do not have to fill them in again the next time you place an order.

By using this site you are 'implying consent' as per the directive issued by the UK Information Commissioner's Office - http://www.ico.gov.uk/for_organisations/privacy_and_electronic_communications/the_guide/cookies.aspx

If you would prefer not to have cookies set on your computer, you can change the settings on your browser. See the ICO advice page for information on how to do this. http://www.ico.gov.uk/for_the_public/topic_specific_guides/online/cookies.aspx

Payment

Our credit and debit card processing service complies with the highest privacy regulations together with the best encryption software in the industry. We take the security of your finances very seriously and also offer as a means of payment, Paypal or cheques sent to the address above and made payable to Wessex Gifts Ltd. We can also take orders and enquiries directly over the phone on 01202 242075. If you have any queries regarding delivery or our terms and conditions please contact us directly by email, phone or letter. All prices are marked in UK pounds and include VAT at the relevant rate, currently 20%. As far as permitted by law our liability to you, the purchaser, for whatever cause shall not exceed the price we have charged you for any items giving rise to dispute.


Cancellation and Refunds

You can cancel your order by emailing info@toffeecrumble.com up to 14 calendar days after the date that the order was placed.

If the item has already been dispatched you must return the item to us within 14 days of letting us know that you intend to cancel the order.

Your card will be refunded within 14 days of the date that we receive the returned goods.

Goods should be returned in original packaging and in the same condition in which we dispatched them to you.



Privacy Policy

We respect your privacy and do not pass on any information about our customers to third parties. We may on occasion send you emails regarding information about our products but should you not wish to receive such communication please merely return the email marking it "unsubscribe". We may occasionally use cookies or other technology to analyse the buying patterns of our customers.

 

Nut Allergies

We pack all confectionery lines in an environment containing hard toffee nut brittle, fudge nut sundae, brazil nut fudge, caramalized brazils, almond chocolate fudge, sweet peanuts and other best selling confectionery lines containing nuts. As such, we can not guarantee your products do not contain traces of any of these or other nuts used in confectionery lines.

 

Postage and Packing

We use a combination of delivery services to ensure that your chosen confectionery arrives with you safely and securely. We dispatch Monday to Friday and aim to have your order at your doorstep within 4 days of the date your order was placed. For deliveries below 4 kilos we mainly use Royal Mail and Parcelforce so smaller packages up to a kilo in weight may arrive with your normal daily mail. Should you have any special delivery instructions i.e. to be left with a neighbour, please inform us and we will add this to our delivery instructions. For larger orders over 4 kilos we will use our courier service. Unfortunately we are unable to dispatch orders weighing more than 1.8 kilos to EU countries other than the United Kingdom through our regular courier service. Outside Europe our current maximum weight is 3 kilos although should you have larger orders please e mail us first at info@toffeecrumble.com and we will quote you though another carrier. Please find below our current postal charges by weight.

 

UK Mainland

Up to 700g

£2.99

From above 700g to 1kg

£3.99

From above 1kg to 5kg

£6.99

From above 5kg to 10kg

£11.99

From above 10kg to 25kg

£14.99

For orders over 25kg to be sent within the UK, please contact info@toffeecrumble.com

 

European Union (excluding Mainland UK)

Up to 500g

£7.99

From above 500g to 750g

£9.99

From above 750g to 1.8kg

£12.99

For orders over 1.8kg to be sent to the European Union, please contact info@toffeecrumble.com

 

The Rest of the World (excluding EU)

Up to 500g

£9.99

From above 500g to 750g

£11.99

From above 750g to 1.5kg

£15.99

From above 1.5kg to 3kg

£27.99

For orders over 3kg to be sent outside the European Union, please contact info@toffeecrumble.com

 

 



 

Toffee Crumble, Ground Floor, Grace House, Poole Quay, Dorset, BH15 1HJ.
Telephone : 01202 242075 Email: info@toffeecrumble.com